Terms & Conditions of Sale
General Terms and Conditions of Sale
Page Last Updated : 03 December 2024
Thank you for shopping with EBoddington Bijoux. The following are the terms and conditions that constitute our General Conditions of Sale (GTCS). The purpose of these terms and conditions is to define the rights and obligations of the parties in connection with the online sale of goods and/or services offered by the Seller to the Consumer.
The Seller reserves the right to modify these terms and conditions at any time by publishing a new version of them. The new version will be applicable to all orders placed after their first appearance on the website.
These Terms and Conditions of Sales express the terms and conditions under which the company EBoddington Bijoux, hereinafter referred to as ‘the Seller’, offers or ensures the supply – via remote digital marketing – of products to Consumers under the conditions of Articles L.221-1 and following of the Consumer Code.
‘Consumer’ means any natural or legal person.
The informed Consumer unreservedly accepts, as a result of their order, all the provisions of these General Terms and Conditions of Sales. No general or specific condition contained in documents sent or delivered by the Consumer may be incorporated herein without the express written agreement of the Seller.
Contractual Documents
This Contract consists of the following Contractual documents, listed in descending hierarchical order : the electronic order form; these Terms and Conditions of Sales; the Shipping Policy; the Refunds and Returns Policy.
In case of a contradiction between the provisions contained in the documents of different ranks, the provisions of the higher ranking document shall prevail.
Identification of the Seller
The following information is specified as required by the law:
- Name of the Seller of the products,
- Telephone number by which to contact them,
- Registered business address and the address of the organisation responsible for the offer, if different from the registered business address.
All of the above details are available on the website Contact page
Effective Date and Duration
These Terms and Conditions of Sales shall become effective on the date the form is signed on our website. These Terms and Conditions of Sales are concluded for the duration necessary for the supply of the ordered goods.
Validation of the Contract
The Consumer’s ‘click’ during the checkout process constitutes a validation of said Contract; in particular, by the first click the Consumer confirms the order and by the second click, accepts the order after having verified it. The order will only be recorded after the second click and related payment.
Proof of the Transaction
The records stored in the Seller’s computer systems under reasonable security conditions, shall be considered proof of communications, orders and payments between the parties. The purchase orders and invoices are stored on a reliable and durable medium that can be produced as evidence. A copy of the invoice can be requested at any time by emailing eboddington105@gmail.com.
Product Information
The Seller presents its products for sale on its website providing the necessary descriptions in accordance with Article L.111-1 of the Consumer Code, which requires that the potential Consumer is given the possibility to know the characteristics of the products they intend to buy before passing the purchase order.
Any offers presented by the Seller are only valid while stocks last.
Price
All prices are indicated in Euros (€) and are valid only on the day that the Consumer sends the purchase order. The prices include all taxes and French VAT (if applicable) applied on the day of the order. Any change in the applicable VAT rate will automatically be reflected in the price of the products in the online shop.
Full payment must be made upon making the order. No deposit or down payment will be accepted.
Payment Method
The Consumer must choose one of the payment methods listed on their purchase order. Upon validation of the purchase order, the Consumer guarantees the Seller that they have the necessary permission to use the chosen payment method (principle of the purchase order with obligation of payment according to Article 221-14 paragraph 2 of the Consumer Code).
Payments can be made via PayPal to Eboddington105@gmail.com, or by bank card via our website, eboddingtonbijoux.com.
The Seller reserves the right to suspend the processing of any order or delivery in the event that the credit card payment is refused by officially accredited bodies. The Seller also reserves the right to refuse a delivery or execute an order received from a Consumer who has not fully paid a previous order, or if there is a payment dispute in progress.
Delivery Methods
The products shall be delivered to the address specified by the Consumer in the purchase order, within the delivery time specified in the order. Consumer may request and be sent an invoice to the billing address and not to the delivery address, by ticking the relevant option in the order form.
Shipments are made by Suivi Recommandé, which provides a tracking number. As soon as the goods are shipped, the Consumer receives a confirmation email and can track the parcel at any time. However, it may happen, as in all deliveries, that a delay occurs in the delivery or the product gets lost in transit. In case of a delay in delivery with respect to the date given in the shipping confirmation email, the Consumer is required to report the delay to the Seller via email; the Seller will then contact the courier to start an investigation.
The Seller will be exempt from liability for any fault attributable to the Consumer or for any unforeseeable and overwhelming fault of a third party involved in the Contract, or in the event of force majeure.
Shipping Policy & Processing Time
All orders are processed within 3 business days following receipt of the full payment. Orders are not shipped or delivered on weekends or holidays. If in the unlikely event that there is a significant delay in processing the shipment of your order, we will contact you via email or telephone. For full details please refer to our Shipping Policy.
Faulty Delivery and Product Verification
In the event of a faulty delivery not compliant with the purchase order, the Consumer must forward the Seller the related claim within 14 days. Any claims made after this period may be rejected. Claims can be submitted to the Seller via email by specifying the order reference number and providing full contact details.
Any claim that is not submitted according to the rules and within the time limits specified above will not be taken into account and the Seller will be released from any liability toward the Consumer.
In case of a faulty delivery or mistaken delivery, any product to be replaced or refunded must be returned to the Seller intact and complete so as to be suitable for being re-sold, and in its original packaging. For faster and more reliable management of these cases, Consumers are encouraged to use the Colissimo service of La Poste, or any other means at the convenience of the Consumer, to the address indicated in a written request sent by email.
All returns should be reported in advance by email to eboddington105@gmail.com in order to facilitate processing. Shipping costs are the responsibility of the Consumer, except in the case that the product received is not the one that the Consumer ordered. Full details of our Returns and Refunds policy are available on our website.
Right of Withdrawal
In accordance with Article L.221-18 and following of the Consumer Code, the Consumer can return any goods that are unsuitable and get a refund of the invoiced amount up to 14 clear days from the date the goods were delivered or from the date the offer for the provision of services was accepted.
The product will only be taken back or replaced if returned in unused condition, in its original packaging, in perfect condition suitable for resale, accompanied by any accessories, instructions, documentation and related invoice.
The Consumer must, prior to any return, inform the Supplier of the return by email to eboddington105@gmail.com specifying their personal and relevant information and their request for return of the products.
The Seller will then send the return authorisation by email to the Consumer. No justification is required for withdrawal. The return parcel must be shipped within the legal deadline, with the postmarked date or other tracking number as the proof.
The parcel should be sent to the address specified in the email authorising the return. The postage must be sufficient, to avoid any penalty on reception; any penalty will be deducted from the refund. Cash on delivery parcels will be refused. If the return goods are damaged or used, the amount of the refund will be confirmed after contacting the Consumer.
Right to withdrawal
The Consumer has the right to withdraw from this Contract without giving any reason within 14 (fourteen) days. The withdrawal deadline is 14 days after Consumer, or a third party other than the carrier designated by Consumer, takes physical possession of the goods.
To exercise the right of withdrawal, Consumer must notify EBoddington Bijoux of your decision to withdraw from this Contract by submitting a clear and unambiguous declaration, by letter sent by post or email.
For respecting the term for exercising the right of withdrawal, Consumer must submit a withdrawal letter before expiry of the aforementioned legal deadline.
Effects of withdrawal
In the case that the Consumer withdraws from this Contract, the return is at the Consumer’s expense. For full refund of the payment received, the goods must be in perfect condition, unsealed, in the original packaging and suitable for remarketing, otherwise refund of the payment received will be refused.
For refund, the same method used for the original payment transaction will be used. We may defer refund until the goods are received, or until Consumer provides proof of shipment of the goods – whichever comes first.
Consumer must ship back or return the goods without undue delay and, in any case, no later than 14 (fourteen) days after Consumer received the goods and before the expiry of the 14 days’ withdrawal deadline.
The Consumer will be responsible for the direct costs of returning the goods.
Disputes
These General Terms and Conditions of Sale are regulated by the substantive and formal rules of the French legislation.
In case of a dispute or claim, the Consumer shall first contact the Seller to reach an amicable solution. In case of failure to reach an amicable agreement between the parties, the Consumer, according to Article R.631-3 of the Consumer Code, can resort to a court having jurisdiction pursuant to the Code of Civil Procedure, or a court having jurisdiction in the place where he was living at the time the Contract was concluded or a court having jurisdiction in the place where the damage occurred.
The consumer may also use the European Online Dispute Resolution (ODR) platform to submit a complaint. The ODR is provided by the European Commission to make online shopping safer and fairer by providing easy to access dispute resolution tools.
Contact Us
If you have any questions regarding these General Terms and Conditions of Sale you can contact us using any of the business contact methods and details provided on the website Contact Us page.